Shipping Time

United States: Standard: 3-7 business days, Rush 1-2 business days.

Longer delivery times when shipping to Hawaii, Alaska, Puerto Rico & International Countries : 12-25 business days.

Note: Order processing time takes 1-3 business days.

We only offer Rush Shipping to the 48 contiguous states.

Rush shipping and air shipments not available for alcohol-based sanitizer products.

Where does esthemax+pharm ship?

esthemax+pharm currently ships to all 50 U.S. States, Puerto Rico and International Conuntries.

Shipping to Alaska, Hawaii, Puerto Rico and International may not be available for alcohol-based sanitizer products.

About shipping to the U.S. and Puerto Rico.

Standard shipping is free when you order $50 (Free International Shipping with order over $500 USD) or more.

Please allow 1 to 2 business days for us to receive and process your order. Processing takes 1 to 2 business days (and orders placed after 2 pm PST are processed starting the next business day). We process, then we pack. When one of our carriers takes it , you’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

How long will it take to ship to Alaska, Hawaii, and Puerto Rico?

Shipping to Alaska, Hawaii, and Puerto Rico will take about 11-15 business days.

Problems with tracking.

Please see http://www.esthemaxpharm.com/help_answer.asp?ID=9...

or

In some cases, it may take 1-2 business days for tracking numbers to update actual shipment status. Please reach out to us if you need more info. [email protected]

How can I edit my shipping address?

Please see http://www.esthemaxpharm.com/help_answer.asp?ID=9#...

or

If your order shipping address is incorrect address, please email us. [email protected]

Are there limitations with shipping fragrance or Hazardous Material in the U.S.?

Due to the ingredient content of our products, only standard ground shipment to lower U.S. 48 states is available for alcohol-based hand sanitizers.

PRODUCTS

What skin types are esthemax+pharm products suitable for?

Our products are appropriate for all skin types. Use only as directed.

All of our products comply with FDA regulations and are hypoallergenic, non-irritating, and paraben-free.

Are you cruelty free?

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we are subject to regular, independent audits to ensure we remain compliant.

The products can be sold on my own site or amazon or eBay?

No. We only sell for personal use. By purchasing esthemax+pharm products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel any order if we have reason to believe that the order is not intended for personal use.

How do I place a return or exchange?

Please reach out to [email protected] with your order number and tell us why you would like to exchange or return product.

What’s your return policy?

All returns must be processed within 14 days of receiving the order.

To place a return, or if you are having trouble making a return within 14 days of receiving the order, please reach out to [email protected]

You must provide the correct Order # to place a return, and, if approved, you will be refunded in full to your original form of payment. Please note that shipping charges are not refundable and that some specified merchandise sales are final.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days.

What should I do if I receive the wrong product?

Please see http://www.esthemaxpharm.com/help_answer.asp?ID=10...

or

If you received the wrong product, then please contact us at [email protected] with your order number.

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?

Of course! You can make this change on your Account page.

http://www.esthemaxpharm.com/myaccount.asp

or

If you need help, please email us at [email protected]

What forms of payment do you accept?

We accept Visa or Mastercard credit cards or debit cards. Unfortunately, we cannot accept check or money order.

What can I do if my payment is declined?

Please check to ensure that you have correctly entered your card’s billing details (such as the security code and billing address).

How can I update my order?

Please email us at [email protected] as soon as possible if you would like to cancel or change your order. We need to process your request quickly before our shipping team dispatches your order.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships. http://www.esthemaxpharm.com/help_answer.asp?ID=9...

How can I cancel an order?

Please see http://www.esthemaxpharm.com/help_answer.asp?ID=9#...

or

Contact use via email [email protected] and we will help find an alternative solution.

I accidentally canceled my order, can I resume it?

If you have canceled your order and want to receive your order after all, the best way to do so is by placing a new order. Email us at [email protected] if you have any questions — we’re here to help.